Our Promise to You

At ChewProof, we believe in the quality and durability of our products. We stand by every dog bed we create and are committed to ensuring you and your furry friend are completely satisfied. If for any reason you’re not happy with your purchase, our 30-Day Money Back Return Policy has got you covered.

How It Works

  1. If it’s not right
    • From the day your ChewProof bed arrives, you have 30 days to put it to the test. Let your dog jump on it, chew on it, and give it the full canine treatment.
  2. Not Satisfied? No Worries!
    • If you or your dog aren’t completely happy with the bed, simply let us know within 30 days of your purchase date.
  3. Get in Touch
    • Contact our friendly customer service team via email at kevin@chewproof.com.au or call us at 07 3103 3400. Please provide your order number and details about the reason for your return.
  4. Prepare Your Return
    • Pack the bed securely in its original packaging or any suitable box. Make sure the bed is clean and free from excessive wear or damage.
  5. Return Shipping
    • We will provide you with a prepaid return shipping label. Attach the label to your package and drop it off at your nearest postal service location.
  6. Refund Process
    • Once we receive the returned bed, we will inspect it to ensure it meets our return criteria. If everything checks out, we’ll process your refund within 5-7 business days. The refund will be credited back to your original method of payment.

Important Notes

  • Original Packaging: Whenever possible, please return the bed in its original packaging to prevent any damage during transit.
  • Condition: We understand your dog might give it a good test, but we can’t accept returns with excessive damage, stains, or odors.
  • Shipping Costs: We cover the return shipping costs for domestic orders. For international returns, customers are responsible for return shipping costs.
  • Exchanges: Prefer a different size or color? No problem! Contact us, and we’ll arrange an exchange for you.

Our Commitment

We’re here to make things right. Your satisfaction is our priority, and we aim to make the return process as easy and hassle-free as possible. At ChewProof, we’re all about delivering sustainable long-term results for our clients and their pets.

Thank you for choosing ChewProof. We appreciate your trust in our products and our promise to keep your furry friends comfortable and happy.