If you’re not happy upon receipt of the bed, please let us know.

We’ll take it back without question and return your funds.

Our Warranty

Our Riplock PVC mats come with a twelve (12) month guarantee. Should your dog manage to put a hole in the Riplock PVC mat within this period, we’ll happily replace it or refund your money if a replacement isn’t sufficient.

For our Tough Pet Mesh mats, we offer a one hundred (100) day guarantee. If your dog damages the Tough Pet Mesh mat within this timeframe, we’ll either send you a new one or provide a refund if we determine that a replacement won’t solve the issue.

The aluminium frame is guaranteed for the life of your pup, 10 years in a residential setting when you register for the warranty (or 5 years in a commercial environment). Give us a picture of the broken frame and we’ll either replace the part or return your funds.

Shipping Returns

To return your product, contact us at and we’ll organise the return.

Need Help?

Contact us at for questions related to refunds and returns.