In 2025, it’s clear the game has shifted for pet resorts and kennels.

It’s not just about boarding dogs anymore — it’s about delivering peace of mind, maintaining high welfare standards, supporting staff wellbeing, and staying on top of rising costs.

The good news? Some operators aren’t just keeping up — they’re finding ways to thrive.

So what’s setting them apart?

Here are five ways some of Australia’s most trusted facilities are staying ahead — built on clarity, care, and commercial common sense.

  1. 👩‍⚕️ Attracting the Right Team Starts With a Clear Mission

Hiring isn’t just about filling shifts anymore — it’s about attracting people who connect with your organisation and potentially your purpose.

Facilities with a strong mission — whether it’s animal enrichment, supporting rescues, or setting new standards in care — tend to draw in team members who care about the why, not just the what. That’s how you find people who stick around, bring energy, and treat the job like more than just a pay cheque.

Once they’re in, they’re more likely to thrive with:

  • Clear systems that reduce daily friction
  • Training that builds confidence and pride
  • A culture where everyone knows they matter

Takeaway: A clear mission attracts aligned talent. Culture keeps them. Structure helps them shine.

  1. 🔐 Beating the pet-sit apps – Trust Wins Clients — Even on a Tight Budget

Pet parents are more protective than ever. They want to know their dogs are safe, cared for, and not left with strangers from an app.

But kennel operating costs? Higher than ever.

Rather than throwing money at tech, some facilities are building trust through consistency:

  • Highlighting their real strengths — trained carers, clean spaces, organised routines
  • Offering low-cost, high-trust moments — a quick photo, a familiar drop-off ritual, a friendly face at pickup
  • Systemising professionalism — predictable staffing, visible hygiene, and clear communication

Takeaway: You don’t have to outspend your competition — just out-trust them. Small, consistent touches go a long way.

  1. 🧾 When Compliance Becomes Second Nature

With tighter regulations and more frequent inspections, compliance can feel like a pressure point.

But for many top operators, it’s become part of the rhythm — not a last-minute scramble.

Some smart ways they’re making it easier:

  • Keeping SOPs digital and accessible — cleaning, feeding, enrichment, emergency care
  • Storing documentation in one shared folder — licenses, records, checklists
  • Running short staff refreshers monthly — so nothing falls through the cracks

When everyone knows the standards and where to find them, you turn stress into structure.

Takeaway: Proactive compliance isn’t just safer — it saves time, builds trust, and keeps your operation solid.

  1. 🛏️ Long-Term Gear That Pays for Itself

Still replacing beds every few months? Spending hours repairing beds or drying mats and scrubbing fluff?

Some operators are switching to commercial-grade, chew-resistant, easy-clean gear that pays for itself in saved time and longer product life.

Here’s what they’re choosing:

  • No fluff = faster drying and easier cleaning
  • No destruction = fewer emergency replacements
  • No compromise = better hygiene and happier pups

Whether it’s ChewProof or another long-term solution, the principle is the same: stop paying twice. Buy smart the first time.

We’ve even a quick spreadsheet to compare, if you’d like us to send it to you just reach out to kevin@chewproof.com.au and you can do the sums in your own time.

Takeaway: The right gear saves time, money, and mess. It’s a system upgrade disguised as a product swap.

  1. 🐶 Turning a Stay Into a Canine Experience

These days, clients want more than basic boarding — they want their dogs to have a great time.

That might look like:

  • Structured enrichment activities
  • Calm, clean sleeping areas
  • Familiar carers and personalised care

Some facilities are also offering tiered packages (like Basic, Comfort, Premium) to cater to different needs and budgets — while still staying true to their standards of care.

Takeaway: Memorable stays create loyal clients. And happy dogs? The best marketing you’ll ever have.

Final Word: Smart, Not Flashy

Thriving in 2025 isn’t about being the biggest or the fanciest.
It’s about being clear, consistent, and aligned — with your team, your clients, and your mission.

The most successful facilities we see are those who:

  • Run leaner with smarter tools
  • Build trust without gimmicks
  • Care for their staff as much as their dogs

Looking to make one simple upgrade that supports hygiene, cuts waste, and boosts care?

ChewProof might be a smart place to start. Built for pros. Loved by pups.